Technology firm HP, have a release a major warning to customers about a potential fire hazard from some of their laptops.
It's thought the issue, which appears to be a problem with the battery, is affecting over 100,000 machines.
HP is now advising customers to cease use of affected laptops immediately.
The laptops hit by the problem include HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through October 2016.
In a statement, HP said: "These batteries have the potential to overheat, posing a fire and burn hazard to customers. HP urges customers to recheck their batteries, even if they did so previously, and were told they were not affected.
What HP Said
HP has said its primary concern is for the safety of its customers and it is proactively notifying users and will provide a replacement battery for each verified, eligible battery, at no cost
Speaking about the problems HP added: "On January 24, in cooperation with various government regulatory agencies, HP is announcing the expansion of a June 2016 worldwide voluntary safety recall and replacement program for certain notebook computer batteries.
"This recall involves HP lithium-ion battery packs for notebook computers sold worldwide from March 2013 through October 2016.
"Less than 1% of all HP notebook computers sold during this timeframe contained an affected battery."
This latest problem for HP comes after similar issues hit the firm last year.
Thousands of laptops across the UK were recalled in July due to a fire risk caused by unsafe batteries.
Some HP and Compaq laptops were found to pose a danger to consumers due to overheating batteries which could potentially cause a fire.
For HP Customer Support you can Visit HP Computer Support
Related Articles
It's thought the issue, which appears to be a problem with the battery, is affecting over 100,000 machines.
HP is now advising customers to cease use of affected laptops immediately.
The laptops hit by the problem include HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through October 2016.
In a statement, HP said: "These batteries have the potential to overheat, posing a fire and burn hazard to customers. HP urges customers to recheck their batteries, even if they did so previously, and were told they were not affected.
- HP Laptops
What HP Said
HP has said its primary concern is for the safety of its customers and it is proactively notifying users and will provide a replacement battery for each verified, eligible battery, at no cost
Speaking about the problems HP added: "On January 24, in cooperation with various government regulatory agencies, HP is announcing the expansion of a June 2016 worldwide voluntary safety recall and replacement program for certain notebook computer batteries.
"This recall involves HP lithium-ion battery packs for notebook computers sold worldwide from March 2013 through October 2016.
"Less than 1% of all HP notebook computers sold during this timeframe contained an affected battery."
This latest problem for HP comes after similar issues hit the firm last year.
Thousands of laptops across the UK were recalled in July due to a fire risk caused by unsafe batteries.
Some HP and Compaq laptops were found to pose a danger to consumers due to overheating batteries which could potentially cause a fire.
For HP Customer Support you can Visit HP Computer Support
Related Articles
No comments:
Post a Comment